CSC Representative (Call Center)

PT. UPS Cardig International, We are UPS, a global company with one the most recognized and admired brand in the world. As the largest express carrier and package delivery company in the world, we are also a leading provider of specialized transportation, logistics, capital, and e-commerce services. Every day we manage the flow of goods, funds and information in more than 200 countries and territories worldwide. Our Joint Venture in Indonesia is currently inviting potential individual to fill-in the following position:

CSC Representative (Call Center)
Jakarta – Bandung - Surabaya - Semarang - Jogya - Denpasar - Batam

Job Responsibilities:

• Handling incoming calls for pick up, track and trace, complaints, claims, order supplies, service guarantees, price quotation, service information, export shipments exception, import shipment charges and other enquiries in professional manner
• Updating the pick up arrangement, UPS supply request and tracking follow up.
• Identifying and record complaints on service issues
• Recommending solutions to service concerns to management
• And any other duties assigned from time to time

Requirements:

• Minimum D3 graduate from any discipline
• Computer literate and good communication skill in Bahasa Indonesia and English
• Able to type at minimum 30 wpm
• Has pleasant personality as well as telephone etiquette
• Able to work independently as well as in team work
• Having 1 – 2 years related experience is preferable

Please mention your location in your covering letter (example: CSC – Batam, etc).

Kindly Apply Online in English by May 25, 2008 at the latest.

All applications will be treated confidentially. Only short-listed candidates will be notified.

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